People join and leave organisations continually. For those joining, the nuances of how the company works (processes, procedures and culture) need to be learnt before they can be fully effective.  For those leaving, corporate knowledge – where not transferred to others – is lost.

A pricing strategy should focus on how the business operations of pricing (along with the history and context for the prices set) can carry on as the individuals within an organisation change.  This could be achieved by comprehensive documentation and systems to record and monitor pricing or to put in place handover/takeover procedures when key people move-on.